Returns & Refunds Policy

Cellspot — Online Offers (Pty) Ltd

At Cellspot, we want you to shop with confidence. This policy explains how returns, refunds, exchanges and warranty claims are handled.

1. Incorrect or Damaged Deliveries

If you receive an incorrect product or your order arrives damaged, please contact us at support@cellspot.co.za as soon as reasonably possible.

Include your order number, a description of the problem and photographs where available.

We will assist with arranging an appropriate return or replacement.

2. Defective Products and Warranty Claims

Cellspot sources its products from suppliers and works with them to assess and resolve manufacturing defects.

If your device develops a fault, please contact Cellspot directly at support@cellspot.co.za.

We will coordinate the assessment with the relevant supplier and communicate the outcome to you.

Your rights under the South African Consumer Protection Act remain applicable, including the statutory six-month implied warranty against defective or unsafe goods and the remedies provided by law.

Supplier or manufacturer warranties may provide additional protection.

3. Change-of-Mind Returns

For eligible purchases made through our online store, customers may have cancellation rights under the Electronic Communications and Transactions Act, including the applicable seven-day cooling-off period.

Where this statutory right applies, refunds and any permitted return-shipping charges will be handled in accordance with the law.

For returns outside statutory cancellation rights, please contact us before sending the product back. Any discretionary return must be approved by Cellspot.

4. Returning a Product

All returns, defective product reports and warranty claims must initially be directed to Cellspot.

To request a return:

1. Email support@cellspot.co.za with your order number and details of the issue.

2. Our support team will review your request and provide return instructions.

3. Where a physical return is required, the device will be returned to Cellspot at the address provided by our support team.

4. Cellspot will coordinate any necessary technical assessment with the relevant supplier.

5. Cellspot will communicate the outcome and arrange any applicable repair, replacement or refund in accordance with South African consumer law.

Customers should not send devices directly to the supplier unless specifically instructed by Cellspot.

Return shipping costs will be handled according to the reason for the return and applicable consumer legislation. Customers will not be charged return costs where the law requires Cellspot to bear them.

5. Refunds

Once a return has been assessed and a refund approved or determined to be due, we will process the refund using the original payment method where possible.

Refund processing times may vary depending on the payment provider and bank.

Statutory refund deadlines will be observed where applicable.

6. Exchanges and Replacements

Where an exchange or replacement is appropriate, Cellspot will coordinate the process with the relevant supplier.

Customers will be informed of product availability and the expected process.

7. Consumer Rights

Nothing in this policy limits or excludes any rights customers have under applicable South African consumer protection legislation.

8. Contact Information

Cellspot

A trading name of Online Offers (Pty) Ltd

Email: support@cellspot.co.za

Website: https://cellspot.co.za